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1. Scope and digital products
Please read this policy before paying for a KATTTIK software license. We deliver game files, activation keys and instructions electronically after payment verification. There are no physical goods to return.
2. Successful delivery and activation
Purchases are generally final once the correct software and a valid activation key have been delivered and successfully activated. A successful payment alone does not complete our delivery obligations. Activation does not remove your right to report defects or seek a remedy.
3. Change of mind and compatibility
We do not normally refund solely because you change your mind, no longer want the game or prefer a different product after correct delivery and activation. Choosing the wrong game despite a clear description, failing accurately disclosed requirements or a remediable installation mistake does not alone establish a refund claim. This does not excuse misleading compatibility information or override applicable law or Creem rules. Ask about your setup before buying.
4. Problems eligible for a remedy
Contact us about non-delivery, duplicate payment, the wrong game, an invalid key, damaged or incomplete files, a material difference from the product description, or a serious technical fault or seller error that cannot reasonably be resolved. These cases are assessed on their facts and applicable rights, not solely as a matter of goodwill.
5. Invalid keys and unresolved faults
We will help diagnose a key or software problem and, where appropriate, provide a corrected file or valid replacement key. If an invalid key or serious defect cannot be remedied within a reasonable time, we will arrange an appropriate refund. We do not promise a result before investigating the relevant facts.
6. Incorrect products and exchanges
We do not normally exchange a correctly delivered and activated game simply because of a change of mind. If we sent the wrong game, we will provide the correct product or another appropriate remedy. If we cannot deliver or correct the mistake, a refund may be due under the circumstances and applicable rights.
7. Delivery and duplicate charges
An order is not fulfilled merely because payment succeeded. Delivery is recorded through the agreed chat channel. Report missing files or keys and duplicate charges with the Creem reference so we can verify them, correct delivery or arrange the appropriate refund without charging you again to retry.
8. How to contact us
Email support@kattlive.com or use our official WhatsApp or Telegram. Include your Creem order reference, game name, software version and issue description; send necessary error images privately. Never publish your key or password. Please report problems promptly, preferably within 24 hours. Late reports are still reviewed; this is not a deadline that removes valid rights.
9. Review and response
We accept requests at any time and respond within 2 business days. We examine payment and delivery records and may ask for relevant troubleshooting details. Depending on the issue, we provide technical help, resend files, replace a key, deliver the correct game or issue an eligible refund.
10. Refund processing and disputes
Refunds are handled through the payment provider under its procedures. The time for funds to reach you depends on Creem, your bank and payment method; no fixed processing period is promised here. Contact us first where practical, but nothing prevents lawful contact with Creem or a valid payment dispute.
11. Mandatory rights and related policies
Nothing in this policy excludes mandatory consumer rights or remedies under applicable law or Creem terms. Key activation and reporting after 24 hours do not automatically remove those rights. Read our Digital Delivery Policy and Terms of Service alongside this policy. Contact support@kattlive.com if you need help before or after purchase.
Contact Support
KATTTIK · kattlive.store
Send a support request at any time. We respond within 2 business days.